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	<description>yuppie + pinoy + bpo</description>
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		<item>
		<title>Is A Call Center The Right Place For You?</title>
		<link>http://yupipo.wordpress.com/2007/08/09/is-a-call-center-the-right-place-for-you/</link>
		<comments>http://yupipo.wordpress.com/2007/08/09/is-a-call-center-the-right-place-for-you/#comments</comments>
		<pubDate>Thu, 09 Aug 2007 00:05:16 +0000</pubDate>
		<dc:creator>yupipo</dc:creator>
				<category><![CDATA[YupipoTalk]]></category>

		<guid isPermaLink="false">http://yupipo.wordpress.com/2007/08/09/is-a-call-center-the-right-place-for-you/</guid>
		<description><![CDATA[With all of the ads dominating most of our broadsheets nowadays, people rush into thinking that since this is the &#8216;in&#8217; job right now, they could or rather, should, apply for a job in the call center industry. But before plunging head-on, take a few moments to make a reality check:   Do you have [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=yupipo.wordpress.com&amp;blog=1411938&amp;post=17&amp;subd=yupipo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Why HR remains the Key to BPO success</title>
		<link>http://yupipo.wordpress.com/2007/07/31/why-hr-remains-the-key-to-bpo-success/</link>
		<comments>http://yupipo.wordpress.com/2007/07/31/why-hr-remains-the-key-to-bpo-success/#comments</comments>
		<pubDate>Tue, 31 Jul 2007 00:08:06 +0000</pubDate>
		<dc:creator>yupipo</dc:creator>
				<category><![CDATA[BPO News]]></category>

		<guid isPermaLink="false">http://yupipo.wordpress.com/2007/07/31/why-hr-remains-the-key-to-bpo-success/</guid>
		<description><![CDATA[According to Maulik Parekh, vice president and general manager of call center firm TeleTech, much more than having the latest technological advancements is the importance of Human Resource in this business. He quoted that &#8216;human resource will always be the foundation of operational excellence, particularlyin the global BPO industry&#8217;. He also said that companies ought [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=yupipo.wordpress.com&amp;blog=1411938&amp;post=16&amp;subd=yupipo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://yupipo.wordpress.com/2007/07/31/why-hr-remains-the-key-to-bpo-success/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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		<title>BayanTEL Ventures into Call Center Industry</title>
		<link>http://yupipo.wordpress.com/2007/07/30/bayantel-ventures-into-call-center-industry/</link>
		<comments>http://yupipo.wordpress.com/2007/07/30/bayantel-ventures-into-call-center-industry/#comments</comments>
		<pubDate>Mon, 30 Jul 2007 23:09:23 +0000</pubDate>
		<dc:creator>yupipo</dc:creator>
				<category><![CDATA[BPO News]]></category>

		<guid isPermaLink="false">http://yupipo.wordpress.com/2007/07/30/bayantel-ventures-into-call-center-industry/</guid>
		<description><![CDATA[Finally, something that will help budding call centers. With the growing number of call centers in our country, no wonder that the average incubation period for a new call center is six months. In response to this issue is Bayan Telecommunication&#8217;s first venture into the world of BPO. BayanTel will combine two top-of-the-line technologies: the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=yupipo.wordpress.com&amp;blog=1411938&amp;post=14&amp;subd=yupipo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Want to work in a call center?</title>
		<link>http://yupipo.wordpress.com/2007/07/30/want-to-work-in-a-call-center/</link>
		<comments>http://yupipo.wordpress.com/2007/07/30/want-to-work-in-a-call-center/#comments</comments>
		<pubDate>Mon, 30 Jul 2007 20:13:54 +0000</pubDate>
		<dc:creator>yupipo</dc:creator>
				<category><![CDATA[Careers]]></category>

		<guid isPermaLink="false">http://yupipo.wordpress.com/2007/07/30/want-to-work-in-a-call-center/</guid>
		<description><![CDATA[If you&#8217;re interested in working in a call center, please leave a comment andI&#8217;ll refer you to our HR at Sykes Asia, Inc. I can&#8217;t assure you that you&#8217;ll automatically get the job since you&#8217;ll still need to pass the interviews and tests prior the job offer. But don&#8217;t you think it&#8217;s better to try [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=yupipo.wordpress.com&amp;blog=1411938&amp;post=13&amp;subd=yupipo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Lingo*</title>
		<link>http://yupipo.wordpress.com/2007/07/26/lingo/</link>
		<comments>http://yupipo.wordpress.com/2007/07/26/lingo/#comments</comments>
		<pubDate>Thu, 26 Jul 2007 23:56:31 +0000</pubDate>
		<dc:creator>yupipo</dc:creator>
				<category><![CDATA[Night Speak]]></category>

		<guid isPermaLink="false">http://yupipo.wordpress.com/2007/07/26/lingo/</guid>
		<description><![CDATA[ACD Automatic Call Distribution. Automatically routes calls to the appropriate call center reps by matching customer phone numbers with a database. You specify which agents should take certain calls based on the customer&#8217;s products, geography, or any other parameter. AHT Average handle time. The mean time customer service call center reps spend with clients on [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=yupipo.wordpress.com&amp;blog=1411938&amp;post=6&amp;subd=yupipo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">yupipo</media:title>
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		<title>In or Out?</title>
		<link>http://yupipo.wordpress.com/2007/07/26/in-or-out/</link>
		<comments>http://yupipo.wordpress.com/2007/07/26/in-or-out/#comments</comments>
		<pubDate>Thu, 26 Jul 2007 21:35:24 +0000</pubDate>
		<dc:creator>yupipo</dc:creator>
				<category><![CDATA[In General]]></category>

		<guid isPermaLink="false">http://yupipo.wordpress.com/2007/07/26/in-or-out/</guid>
		<description><![CDATA[Most call centers&#8217; services are classified into two categories, namely the inbound support, which local call centers cater to most &#8211; and the outbound service, which is increasing rapidly as well. In inbound calls, customers are placed in a queue until another agent can take a call again. Usually, customers are routed from automated phone [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=yupipo.wordpress.com&amp;blog=1411938&amp;post=5&amp;subd=yupipo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">yupipo</media:title>
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		<title>Call Center, a Definition</title>
		<link>http://yupipo.wordpress.com/2007/07/25/call-center-a-definition/</link>
		<comments>http://yupipo.wordpress.com/2007/07/25/call-center-a-definition/#comments</comments>
		<pubDate>Wed, 25 Jul 2007 00:19:36 +0000</pubDate>
		<dc:creator>yupipo</dc:creator>
				<category><![CDATA[In General]]></category>

		<guid isPermaLink="false">http://yupipo.wordpress.com/2007/07/25/call-center-a-definition/</guid>
		<description><![CDATA[According to the Wikipedia, a call centre or call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=yupipo.wordpress.com&amp;blog=1411938&amp;post=4&amp;subd=yupipo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">yupipo</media:title>
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		<title>Why the BPO industry?</title>
		<link>http://yupipo.wordpress.com/2007/07/25/why-the-bpo-industry/</link>
		<comments>http://yupipo.wordpress.com/2007/07/25/why-the-bpo-industry/#comments</comments>
		<pubDate>Wed, 25 Jul 2007 00:18:32 +0000</pubDate>
		<dc:creator>yupipo</dc:creator>
				<category><![CDATA[Introduction]]></category>

		<guid isPermaLink="false">http://yupipo.wordpress.com/2007/07/25/why-the-bpo-industry/</guid>
		<description><![CDATA[I had always been on the lookout for useful sites to help me when I was looking for a job in the Business Process Outsourcing industry, something that can make the picture a bit clearer. So far, I haven&#8217;t seen one that was able to help me fully understand the concept of a BPO. So [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=yupipo.wordpress.com&amp;blog=1411938&amp;post=3&amp;subd=yupipo&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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